Frequently Asked Questions
Everything you need to know about your TAFT experience.
What makes TAFT footwear unique?
We specialize in bold, statement-making footwear crafted by hand in Spain and Portugal. Our designs use premium materials like Italian calfskin, wool, and woven fabrics to ensure both durability and distinctive style.
How do I determine my correct size?
Our shoes generally run true to size, but some styles may vary. We recommend checking the specific 'Size Guide' on each product page or sizing down if you are between sizes, as high-quality leather will stretch slightly and mold to your feet over time.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn and unaltered items in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid scuffing the soles.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
How should I care for my TAFT shoes?
To prolong the life of your footwear, we recommend using cedar shoe trees and high-quality leather conditioners. For our wool or fabric styles, a protective fabric spray can help prevent staining and water damage.